Client Policy

Last updated: May 27, 2025

At Calla Creative, we believe in transparency, clear expectations, and keeping things simple. Below you’ll find everything you need to know about how we work, how we handle payments, and what you can expect from your time with us.

What We Offer

We provide digital services tailored to small businesses and growing brands, including:

  • Website Creation: Custom-built WordPress and Shopify sites that prioritize performance, design, and UX.
  • Marketing: SEO strategies, Google Ads campaigns, and ongoing optimization to bring you measurable growth.
  • Branding: Visual identity systems, messaging frameworks, and strategic positioning that reflect your values and connect with your audience.

We work with clients across industries—mostly U.S.-based but open to global partners.

Currency

All pricing is listed and charged in USD (United States Dollar).

Contact

We’re easy to reach and quick to respond. You can contact us directly via:

  • Email: info@callacreative.com
  • Consultation Booking: Book a free exploration call

Fulfillment & Delivery

Our projects are fully custom, and timelines, deliverables, and revision cycles vary based on your unique scope. We’ll discuss all expectations during your consultation and confirm terms in the contract.

Payment & Cancellation Policy

Payment Terms

We don’t require deposits. Instead, your first payment is due upon signing your contract. Remaining payments follow the schedule outlined in your agreement.

Cancellation Policy

Because our services and support plans vary, cancellation policies are tailored per client. In most cases, we require 60 days’ written notice to cancel ongoing work. All terms are specified in your service agreement.

Pricing & Discounts

We don’t run public promotions. Instead, we work with you to bundle services into custom packages that meet your goals and budget. Our aim is always to provide fair, strategic pricing based on real business needs.

Privacy Policy

We collect minimal personal information—typically your name, email, and business details—only when you submit a form or schedule a call. We use this information to communicate with you and deliver our services.

We do not sell or share your data. Your information may be processed by trusted third parties like:

  • Stripe (for secure payments)
  • Calendly (for appointment scheduling)
  • Google Workspace (for email and document collaboration)

For details, see our full Privacy Policy (link to full version when ready).

Legal & Export Restrictions

We don’t work with businesses or industries that violate U.S. laws or financial regulations. If you’re unsure whether we can serve your region or industry, contact us directly.

Payment Security

Calla Creative uses Stripe for secure online payments. Stripe is PCI-compliant and encrypted to ensure that your payment information is handled safely. Our website is secured by HTTPS and follows best practices for protecting your data.

We never store or access your full credit card information directly.

Accepted Payment Methods

We accept all major credit cards via Stripe, including:

  • Visa
  • Mastercard
  • American Express
  • Discover

Business Address

Calla Creative

Harbour Island, Tampa, FL 33602

(Physical address provided to clients upon request)

Questions?

If you have any questions about our policies or want to learn more about working with us, reach out anytime at info@callacreative.com.

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